Skills highlighted in blue are preferred key skills
Lead a team handling customer or transaction processes from the Udyog Vihar delivery centre. The role covers daily floor management, productivity, attendance, service levels, escalations and coaching. You will review team dashboards, conduct huddles, remove operational blockers and coordinate with quality, training and workforce teams. Prior experience managing BPO teams and comfort with MIS reporting are required.
Assistant Manager - BPO Operations opportunity with a BPO/BPM client in Gurgaon, supporting a structured customer operations process.
BPO Client of Careermover