• CRE & CS 24x7x365 Contact Center, Monitoring & Incident Response, Ticket Queue Management, L1-L2 Processing, Tech-HyperCare, Validations Security & Privacy Incidents Upgrades, Updates, New Deployments, Migrations Azure / Windows / Networking / MS SQL / Infor LN / e-Emphasys ERP / Cyber Security Related L3 plus R&D Designing & Implementing Observability & Noise Reduction Automation & Tech Innovation Stakeholder & Escalation Management

Skills highlighted in blue are preferred key skills

Provide technical support and troubleshooting for IT systems and software within the diagnostic center. Install, configure, and maintain hardware and software systems. Respond promptly to IT-related issues and queries, ensuring minimal disruption to operations. Collaborate with other departments to ensure seamless IT integration and functionality. Maintain accurate records of IT issues and resolutions, and prepare reports as required. Assist in the implementation of IT projects and updates to improve system efficiency.Skills Proficient in Hardware and Software Troubleshooting Expertise in Network Configuration and Management Strong Knowledge of IT Security Protocols Competent in Database Management and Support Ability to Provide Remote IT Support SolutionsRequired Qualifications Bachelors degree in Information Technology, Computer Science, or a related field. Certification in IT support or related IT certifications (CompTIA, CCNA) is preferable