Job description

• Experience on Avaya voice Platform including contact centre
• Should have hands on experienced on below Avaya devices, Avaya Communication Manager, Aura Messaging Server, Messaging Storage Server, System Manager
• Configuration & Maintenance of Avaya VoIP systems like Avaya CM, SM, SMGR, G450, CMS etc
• Experienced on Verint Call Recording solution.
• Responsible to work on incidents, Service requests, Change Requests.
• Flexible to work in night and afternoon shifts.
• Exposure to MS Teams, Oracle SBC will be add-on advantage.

• Should have experience in Avaya Support
• Experienced on Verint Call Recording solution

• Responsible to work on incidents, Service requests, Change Requests
• Exposure to MS Teams, Oracle SBC will be add-on advantage
• Good to have knowledge of Nice call recording