Skills highlighted in blue are preferred key skills
Respond to customer requests through chat and/or email rather than telephone. Understand the issue, use the approved knowledge base, provide a clear response and document the interaction correctly. Manage several conversations or tickets according to queue rules while maintaining response time, accuracy and customer-experience standards.
Chat Process Executive opportunity with a BPO/BPM client in Noida, supporting a structured customer operations process.
BPO Client of Careermover