Skills highlighted in blue are preferred key skills
Handle outbound customer conversations relating to pending payments and account follow-ups. Explain outstanding amounts, understand customer concerns, negotiate within approved guidelines and update payment commitments in the CRM. The position requires resilience, professional communication and accurate documentation. Performance is measured through contact quality, commitment conversion, productivity and adherence to compliance requirements.
Collections Associate - US Process opportunity with a BPO/BPM client in Gurgaon, supporting a structured customer operations process.
BPO Client of Careermover