We are hiring freshers for the Customer Service Trainee role in Mumbai. This is a full-time BPO opportunity with structured process training and on-the-job support.

Key responsibilities:

� Complete classroom and process training before handling live interactions, then assist customers with standard service requests.

� Follow standard operating procedures, quality guidelines and attendance requirements.

� Maintain accurate records in the CRM or internal process system.

� Escalate exceptions to the appropriate senior team member.

� Meet defined productivity, accuracy and customer-service standards.

Candidate profile:

� Fresher or 0 years of experience.

� 10+2 / Diploma / Graduate depending on process requirements.

� Clear communication in english & hindi and willingness to learn.

� Basic computer skills and comfortable using CRM or web-based applications.

� Customer-focused attitude and ability to work as part of a team.

Training will be provided on the process, systems and communication standards before independent handling of work.

Fresher Customer Support opportunity in Mumbai with process training and structured BPO operations.