Skills highlighted in blue are preferred key skills
Serve customers through the assigned voice or service channel from the Kolkata delivery centre. Resolve routine requests, explain products or account information, document each interaction in the CRM and escalate exceptions appropriately. Success in this role depends on clear communication, accurate information and consistent adherence to service-level standards.
Customer Support Associate - International role supporting a BPO/BPM process in Kolkata.
BPO Client of Careermover