Job Description

1. Summary of the role

Perform environment monitoring, reporting and issue remediation for systems hosted in the Data Center.

Join a team of highly competent individuals to provide support to the ongoing operation of hosted services for internal customers to the Global Data Center.

2. Tasks and Responsibilities

Monitor, proactively and reactively respond to changing conditions identified within the central monitoring system for a mission critical environment consisting of:

o Over 1500 virtual servers, based in VMware and physical servers.

Windows Server OS (2008, 2012, 2016, 2019); Standalone and Cluster

Linux (RedHat)

o Database environments (MSSQL and Oracle)

o Infrastructure devices such as load-balancer and fibre channel switches

Identify non-standard or incompliant configurations and automated resolutions to achieve a consistent and desired state

Collaborate with colleagues and business contacts to report issues and identify the root cause and remedial actions.

Provide regular status reports and overview of hosting environment health

Participate in call rotation/duties

3. Additonal skills

Experience of some or all technologies currently deployed in the data center (covered in responsibilities) with particular attention to:

o Basic Windows Linux OS experience essential

o Scripting in Powershell, Python or other common platform language

o Working an Enterprise IT monitoring system

Experience or working knowledge in ITIL processes and standards is an added advantage though not essential

Excellent verbal and written communication skills in English is essential

4. Competencies

Structured approach to daily routines and troubleshooting processes

Interest in applying change and process management rules in a disciplined manner.

Ability and motivation to listen and learn from colleagues and peers

Ability to work in co-operation with vendors and colleagues across multiple business areas and countries.

5. Key Interfaces and Stakeholders

Customers in the different business areas

External providers of technology and services

Team members within the Global data center and Technical Services team as a whole

Job Overview

1. Summary of the role

Perform environment monitoring, reporting and issue remediation for systems hosted in the Data Center.

Join a team of highly competent individuals to provide support to the ongoing operation of hosted services for internal customers to the Global Data Center.

2. Tasks and Responsibilities

Monitor, proactively and reactively respond to changing conditions identified within the central monitoring system for a mission critical environment consisting of:

o Over 1500 virtual servers, based in VMware and physical servers.

Windows Server OS (2008, 2012, 2016, 2019); Standalone and Cluster

Linux (RedHat)

o Database environments (MSSQL and Oracle)

o Infrastructure devices such as load-balancer and fibre channel switches

Identify non-standard or incompliant configurations and automated resolutions to achieve a consistent and desired state

Collaborate with colleagues and business contacts to report issues and identify the root cause and remedial actions.

Provide regular status reports and overview of hosting environment health

Participate in call rotation/duties

3. Additonal skills

Experience of some or all technologies currently deployed in the data center (covered in responsibilities) with particular attention to:

o Basic Windows Linux OS experience essential

o Scripting in Powershell, Python or other common platform language

o Working an Enterprise IT monitoring system

Experience or working knowledge in ITIL processes and standards is an added advantage though not essential

Excellent verbal and written communication skills in English is essential

4. Competencies

Structured approach to daily routines and troubleshooting processes

Interest in applying change and process management rules in a disciplined manner.

Ability and motivation to listen and learn from colleagues and peers

Ability to work in co-operation with vendors and colleagues across multiple business areas and countries.

5. Key Interfaces and Stakeholders

Customers in the different business areas

External providers of technology and services

Team members within the Global data center and Technical Services team as a whole

Roles & Responsibilities

1. Summary of the role

Perform environment monitoring, reporting and issue remediation for systems hosted in the Data Center.

Join a team of highly competent individuals to provide support to the ongoing operation of hosted services for internal customers to the Global Data Center.

2. Tasks and Responsibilities

Monitor, proactively and reactively respond to changing conditions identified within the central monitoring system for a mission critical environment consisting of:

o Over 1500 virtual servers, based in VMware and physical servers.

Windows Server OS (2008, 2012, 2016, 2019); Standalone and Cluster

Linux (RedHat)

o Database environments (MSSQL and Oracle)

o Infrastructure devices such as load-balancer and fibre channel switches

Identify non-standard or incompliant configurations and automated resolutions to achieve a consistent and desired state

Collaborate with colleagues and business contacts to report issues and identify the root cause and remedial actions.

Provide regular status reports and overview of hosting environment health

Participate in call rotation/duties

3. Additonal skills

Experience of some or all technologies currently deployed in the data center (covered in responsibilities) with particular attention to:

o Basic Windows Linux OS experience essential

o Scripting in Powershell, Python or other common platform language

o Working an Enterprise IT monitoring system

Experience or working knowledge in ITIL processes and standards is an added advantage though not essential

Excellent verbal and written communication skills in English is essential

4. Competencies

Structured approach to daily routines and troubleshooting processes

Interest in applying change and process management rules in a disciplined manner.

Ability and motivation to listen and learn from colleagues and peers

Ability to work in co-operation with vendors and colleagues across multiple business areas and countries.

5. Key Interfaces and Stakeholders

Customers in the different business areas

External providers of technology and services

Team members within the Global data center and Technical Services team as a whole