Deputy Manager - International Voice Process - Healthcare

About the role

Our client is hiring a our client is hiring for the position of #Deputy #Manager - #International #Voice #Process - Healthcare for our #Mumbai ( #Airoli) location. You will be part of the customer support team.

What you will do

• Handle customer queries over calls, chat or email
• Resolve issues within agreed timelines and log every interaction
• Escalate complex cases to the right team
• Maintain quality and customer satisfaction scores
• Share customer feedback with the team

What we are looking for

• 6+ years of relevant experience
• Must have: US Shift, International Voice, Healthcare, Communication Skills
• Good spoken and written English
• Patience and a customer-first attitude
• Basic computer skills

Job details

• Job type: Full Time / Permanent · Work from Office

Experience: 6+ years

Must have: US Shift, International Voice, Healthcare, Communication Skills