Skills highlighted in blue are preferred key skills
Provide L1 technical support for IT systems and applications.
Diagnose, troubleshoot, and resolve basic hardware, software, and network issues.
Log tickets, escalate complex problems, and ensure timely issue resolution.
Provide L1 technical support for IT systems and applications.
Diagnose, troubleshoot, and resolve basic hardware, software, and network issues.
Log tickets, escalate complex problems, and ensure timely issue resolution.
Provide L1 technical support for IT systems and applications.
Diagnose, troubleshoot, and resolve basic hardware, software, and network issues.
Log tickets, escalate complex problems, and ensure timely issue resolution.
Provide technical support and troubleshooting for IT systems and software within the diagnostic center. Install, configure, and maintain hardware and software systems. Respond promptly to IT-related issues and queries, ensuring minimal disruption to operations. Collaborate with other departments to ensure seamless IT integration and functionality. Maintain accurate records of IT issues and resolutions, and prepare reports as required. Assist in the implementation of IT projects and updates to improve system efficiency.Skills Proficient in Hardware and Software Troubleshooting Expertise in Network Configuration and Management Strong Knowledge of IT Security Protocols Competent in Database Management and Support Ability to Provide Remote IT Support SolutionsRequired Qualifications Bachelors degree in Information Technology, Computer Science, or a related field. Certification in IT support or related IT certifications (CompTIA, CCNA) is preferable