Provide Problem resolution and Document solution

Excellent oral/written communication.

Knowledge on windows 7/8 /10 OS related issues.

Knowledge on in Windows administration @ L1/L2

Knowledge on in LAN/WAN connectivity issues and trouble shooting

Manage Desktop (software and connectivity) incidents through to resolution.

Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).

Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.

Experience in email support, MS office and desktop applications

Troubleshooting experience for desktop L2 related issues

Vendor coordination for warranty support.

Assign tickets in Ticketing tool , update periodically and ensured SLA s are Met .

Ensure survey returns are always greater than 50%

Ensure 100% CSAT.

Provide Problem resolution and Document solution

Excellent oral/written communication.

Knowledge on windows 7/8 /10 OS related issues.

Knowledge on in Windows administration @ L1/L2

Knowledge on in LAN/WAN connectivity issues and trouble shooting

Manage Desktop (software and connectivity) incidents through to resolution.

Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).

Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.

Experience in email support, MS office and desktop applications

Troubleshooting experience for desktop L2 related issues

Vendor coordination for warranty support.

Assign tickets in Ticketing tool , update periodically and ensured SLA s are Met .

Ensure survey returns are always greater than 50%

Ensure 100% CSAT.

Provide Problem resolution and Document solution

Excellent oral/written communication.

Knowledge on windows 7/8 /10 OS related issues.

Knowledge on in Windows administration @ L1/L2

Knowledge on in LAN/WAN connectivity issues and trouble shooting

Manage Desktop (software and connectivity) incidents through to resolution.

Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).

Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.

Experience in email support, MS office and desktop applications

Troubleshooting experience for desktop L2 related issues

Vendor coordination for warranty support.

Assign tickets in Ticketing tool , update periodically and ensured SLA s are Met .

Ensure survey returns are always greater than 50%

Ensure 100% CSAT.