Skills highlighted in blue are preferred core skills
Explore a Quality Analyst Customer Service opportunity in Kolkata through ZNP Consulting. In this role you will audit customer interactions, share coaching feedback, publish quality trends, and identify process gaps. Applicants should be comfortable with compliance checks, call audits, quality scoring, and coaching. The assignment is based in Salt Lake, Kolkata, and suits applicants with approximately 3 to 6 years of relevant experience. Organise assigned work to meet quality and turnaround expectations. Candidates who can work independently while collaborating with a team are encouraged to apply. Please share an updated resume highlighting role relevant responsibilities and achievements.
Quality Analyst Customer Service opportunity in Kolkata focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.
Staffing & Recruiting company based in India.