Employer

Quality Analyst Customer Service

ZNP Consulting
5L – 8L / yr Full time/Permanent 3 – 6 yrs Rotational Shift Work From Office Ahmedabad Hiring for a Client
Posted today  
Job highlights
  • Quality Analyst Customer Service opportunity in Ahmedabad focused on call audits, quality scoring and coaching.
  • Experience: 3 to 6 years.
Core skills
Coaching Call Audits Compliance Checks Quality Scoring

Skills highlighted in blue are preferred core skills

Job description

Explore a Quality Analyst Customer Service opportunity in Ahmedabad through ZNP Consulting. Day to day work covers identify process gaps, publish quality trends, audit customer interactions, and share coaching feedback. Applicants should be comfortable with compliance checks, quality scoring, call audits, and coaching. The assignment is based in Navrangpura, Ahmedabad, and suits applicants with approximately 3 to 6 years of relevant experience. Track action items and communicate any delays before deadlines. Candidates who can work independently while collaborating with a team are encouraged to apply. Please share an updated resume highlighting role relevant responsibilities and achievements.

Quality Analyst Customer Service opportunity in Ahmedabad focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.

About the company
ZNP Consulting
Exclusive immediate-hire listing on ZeroNoticePeriod

Staffing & Recruiting company based in India.

Industry
BPO & Customer Support
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Mode of interview
CV Screening HR Interview
Job snapshot
  • Openings 5 positions
  • Primary language English & Hindi
  • Locality Navrangpura
  • Client ZNP Consulting Other
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