Skills highlighted in blue are preferred core skills
Explore a Quality Analyst Customer Service opportunity in Gurugram through ZNP Consulting. The position involves audit customer interactions, share coaching feedback, publish quality trends, and identify process gaps. Priority skills are quality scoring, call audits, compliance checks, and coaching. The assignment is based in Sector 44, Gurugram, and suits applicants with approximately 3 to 6 years of relevant experience. Review pending work and escalate exceptions with clear documentation. A proactive approach to resolving issues and meeting deadlines will support success. Please share an updated resume highlighting role relevant responsibilities and achievements.
Quality Analyst Customer Service opportunity in Gurugram focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.
Staffing & Recruiting company based in India.