Employer

Quality Analyst Customer Service

ZNP Consulting
5L – 8L / yr Full time/Permanent 3 – 6 yrs Rotational Shift Work From Office Chandigarh Hiring for a Client
Posted today  
Job highlights
  • Quality Analyst Customer Service opportunity in Chandigarh focused on call audits, quality scoring and coaching.
  • Experience: 3 to 6 years.
Core skills
Coaching Call Audits Compliance Checks Quality Scoring

Skills highlighted in blue are preferred core skills

Job description

Explore a Quality Analyst Customer Service opportunity in Chandigarh through ZNP Consulting. In this role you will identify process gaps, audit customer interactions, publish quality trends, and share coaching feedback. Relevant knowledge includes coaching, compliance checks, quality scoring, and call audits. The assignment is based in Sector 17, Chandigarh, and suits applicants with approximately 3 to 6 years of relevant experience. Support continuous improvement by reporting recurring operational issues. The ideal applicant brings practical problem solving skills and consistent process discipline. Please share an updated resume highlighting role relevant responsibilities and achievements.

Quality Analyst Customer Service opportunity in Chandigarh focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.

About the company
ZNP Consulting
Exclusive immediate-hire listing on ZeroNoticePeriod

Staffing & Recruiting company based in India.

Industry
BPO & Customer Support
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Mode of interview
CV Screening HR Interview
Job snapshot
  • Openings 5 positions
  • Primary language English & Hindi
  • Locality Sector 17
  • Client ZNP Consulting Other
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