Employer

Quality Analyst Customer Service

ZNP Consulting
5L – 8L / yr Full time/Permanent 3 – 6 yrs Rotational Shift Work From Office Lucknow Hiring for a Client
Posted today  
Job highlights
  • Quality Analyst Customer Service opportunity in Lucknow focused on call audits, quality scoring and coaching.
  • Experience: 3 to 6 years.
Core skills
Coaching Call Audits Compliance Checks Quality Scoring

Skills highlighted in blue are preferred core skills

Job description

Explore a Quality Analyst Customer Service opportunity in Lucknow through ZNP Consulting. Day to day work covers share coaching feedback, publish quality trends, identify process gaps, and audit customer interactions. Success in this position calls for coaching, call audits, quality scoring, and compliance checks. The assignment is based in Gomti Nagar, Lucknow, and suits applicants with approximately 3 to 6 years of relevant experience. Keep process documentation current and protect confidential information. Candidates who can work independently while collaborating with a team are encouraged to apply. Please share an updated resume highlighting role relevant responsibilities and achievements.

Quality Analyst Customer Service opportunity in Lucknow focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.

About the company
ZNP Consulting
Exclusive immediate-hire listing on ZeroNoticePeriod

Staffing & Recruiting company based in India.

Industry
BPO & Customer Support
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Mode of interview
CV Screening HR Interview
Job snapshot
  • Openings 2 positions
  • Primary language English & Hindi
  • Locality Gomti Nagar
  • Client ZNP Consulting Other
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