Skills highlighted in blue are preferred core skills
Explore a Quality Analyst Customer Service opportunity in Kochi through ZNP Consulting. The position involves identify process gaps, audit customer interactions, publish quality trends, and share coaching feedback. Useful strengths for this role include quality scoring, compliance checks, call audits, and coaching. The assignment is based in Kakkanad, Kochi, and suits applicants with approximately 3 to 6 years of relevant experience. Review pending work and escalate exceptions with clear documentation. Candidates should demonstrate dependable follow through, clear communication and attention to detail. Please share an updated resume highlighting role relevant responsibilities and achievements.
Quality Analyst Customer Service opportunity in Kochi focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.
Staffing & Recruiting company based in India.