Employer

Quality Analyst Customer Service

ZNP Consulting
5L – 8L / yr Full time/Permanent 3 – 6 yrs Rotational Shift Work From Office Bhubaneswar Hiring for a Client
Posted today  
Job highlights
  • Quality Analyst Customer Service opportunity in Bhubaneswar focused on call audits, quality scoring and coaching.
  • Experience: 3 to 6 years.
Core skills
Coaching Call Audits Compliance Checks Quality Scoring

Skills highlighted in blue are preferred core skills

Job description

Explore a Quality Analyst Customer Service opportunity in Bhubaneswar through ZNP Consulting. In this role you will publish quality trends, identify process gaps, share coaching feedback, and audit customer interactions. Useful strengths for this role include quality scoring, coaching, compliance checks, and call audits. The assignment is based in Patia, Bhubaneswar, and suits applicants with approximately 3 to 6 years of relevant experience. Support continuous improvement by reporting recurring operational issues. A proactive approach to resolving issues and meeting deadlines will support success. Please share an updated resume highlighting role relevant responsibilities and achievements.

Quality Analyst Customer Service opportunity in Bhubaneswar focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.

About the company
ZNP Consulting
Exclusive immediate-hire listing on ZeroNoticePeriod

Staffing & Recruiting company based in India.

Industry
BPO & Customer Support
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Mode of interview
CV Screening HR Interview
Job snapshot
  • Openings 2 positions
  • Primary language English & Hindi
  • Locality Patia
  • Client ZNP Consulting Other
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