Employer

Quality Analyst Customer Service

ZNP Consulting
5L – 8L / yr Full time/Permanent 3 – 6 yrs Rotational Shift Work From Office Surat Hiring for a Client
Posted today  
Job highlights
  • Quality Analyst Customer Service opportunity in Surat focused on call audits, quality scoring and coaching.
  • Experience: 3 to 6 years.
Core skills
Coaching Call Audits Compliance Checks Quality Scoring

Skills highlighted in blue are preferred core skills

Job description

Explore a Quality Analyst Customer Service opportunity in Surat through ZNP Consulting. The position involves publish quality trends, identify process gaps, audit customer interactions, and share coaching feedback. Priority skills are coaching, compliance checks, call audits, and quality scoring. The assignment is based in Adajan, Surat, and suits applicants with approximately 3 to 6 years of relevant experience. Support continuous improvement by reporting recurring operational issues. The ideal applicant brings practical problem solving skills and consistent process discipline. Please share an updated resume highlighting role relevant responsibilities and achievements.

Quality Analyst Customer Service opportunity in Surat focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.

About the company
ZNP Consulting
Exclusive immediate-hire listing on ZeroNoticePeriod

Staffing & Recruiting company based in India.

Industry
BPO & Customer Support
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Mode of interview
CV Screening HR Interview
Job snapshot
  • Openings 5 positions
  • Primary language English & Hindi
  • Locality Adajan
  • Client ZNP Consulting Other
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