Skills highlighted in blue are preferred core skills
Explore a Quality Analyst Customer Service opportunity in Mumbai through ZNP Consulting. Day to day work covers publish quality trends, audit customer interactions, identify process gaps, and share coaching feedback. Relevant knowledge includes call audits, coaching, quality scoring, and compliance checks. The assignment is based in Andheri East, Mumbai, and suits applicants with approximately 3 to 6 years of relevant experience. Review pending work and escalate exceptions with clear documentation. A proactive approach to resolving issues and meeting deadlines will support success. Please share an updated resume highlighting role relevant responsibilities and achievements.
Quality Analyst Customer Service opportunity in Mumbai focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.
Staffing & Recruiting company based in India.