Employer

Quality Analyst Customer Service

ZNP Consulting
5L – 9L / yr Full time/Permanent 3 – 6 yrs Rotational Shift Work From Office Delhi Hiring for a Client
Posted today  
Job highlights
  • Quality Analyst Customer Service opportunity in Delhi focused on call audits, quality scoring and coaching.
  • Experience: 3 to 6 years.
Core skills
Coaching Call Audits Compliance Checks Quality Scoring

Skills highlighted in blue are preferred core skills

Job description

Explore a Quality Analyst Customer Service opportunity in Delhi through ZNP Consulting. Your work will focus on publish quality trends, audit customer interactions, identify process gaps, and share coaching feedback. Success in this position calls for compliance checks, quality scoring, coaching, and call audits. The assignment is based in Connaught Place, Delhi, and suits applicants with approximately 3 to 6 years of relevant experience. Collaborate across teams to deliver consistent outcomes. The ideal applicant brings practical problem solving skills and consistent process discipline. Please share an updated resume highlighting role relevant responsibilities and achievements.

Quality Analyst Customer Service opportunity in Delhi focused on call audits, quality scoring and coaching. Experience: 3 to 6 years.

About the company
ZNP Consulting
Exclusive immediate-hire listing on ZeroNoticePeriod

Staffing & Recruiting company based in India.

Industry
BPO & Customer Support
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Mode of interview
CV Screening HR Interview
Job snapshot
  • Openings 5 positions
  • Primary language English & Hindi
  • Locality Connaught Place
  • Client ZNP Consulting Other
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