Skills highlighted in blue are preferred key skills
We are hiring freshers for the Retention Executive - BPO role in Kochi. This is a full-time BPO opportunity with structured process training and on-the-job support.
Key responsibilities:
� Speak with customers considering cancellation, understand the concern, explain eligible alternatives, and document the final outcome.
� Follow standard operating procedures, quality guidelines and attendance requirements.
� Maintain accurate records in the CRM or internal process system.
� Escalate exceptions to the appropriate senior team member.
� Meet defined productivity, accuracy and customer-service standards.
Candidate profile:
� Fresher or 0 years of experience.
� 10+2 / Diploma / Graduate depending on process requirements.
� Clear communication in english and willingness to learn.
� Basic computer skills and comfortable using CRM or web-based applications.
� Customer-focused attitude and ability to work as part of a team.
Training will be provided on the process, systems and communication standards before independent handling of work.
Fresher Retention opportunity in Kochi with process training and structured BPO operations.
Client of Careermover