Skills highlighted in blue are preferred key skills
Handle customer enquiries through the assigned voice or service channel from the Mumbai delivery centre. Understand the request, provide accurate information using the approved process, record the interaction in the CRM and escalate cases that require specialist intervention. The position includes productivity, quality and service-level targets and suits candidates with clear communication and a customer-first approach.
Senior Customer Service Executive opportunity with a BPO/BPM client in Mumbai, supporting a structured customer operations process.
BPO Client of Careermover