Skills highlighted in blue are preferred core skills
This Mumbai opportunity with ZNP Consulting is suited to a BPO Quality Analyst who enjoys solving practical business problems. The team is interested in applicants who can demonstrate working knowledge of call audits, quality scorecards, coaching feedback, compliance checks. This position combines hands on work in quality scorecards with clear updates, careful record keeping, and follow through. Relevant experience of around 1 to 5 years is preferred, with practical knowledge of the tools and workflows used in this function. The work requires sound judgement in compliance checks, attention to detail, and a customer or stakeholder focused approach. This vacancy is mapped to Lower Parel, Mumbai, and includes routine collaboration with business stakeholders. Candidates should be comfortable learning new tools, managing priorities, and working toward defined service or delivery targets.
BPO Quality Analyst opportunity in Mumbai for professionals with 1 to 5 years of relevant experience.
Staffing & Recruiting company based in India.