Skills highlighted in blue are preferred core skills
ZNP Consulting is looking for a detail oriented BPO Quality Analyst professional to support work based in Gurugram. This vacancy is mapped to Golf Course Road, Gurugram, and includes routine collaboration with business stakeholders. The team is interested in applicants who can demonstrate working knowledge of call audits, quality scorecards, coaching feedback, compliance checks. Relevant experience of around 1 to 5 years is preferred, with practical knowledge of the tools and workflows used in this function. This position combines hands on work in quality scorecards with clear updates, careful record keeping, and follow through. The work requires sound judgement in compliance checks, attention to detail, and a customer or stakeholder focused approach. Success will be measured through quality, timeliness, stakeholder feedback, and the ability to handle changing priorities.
BPO Quality Analyst opportunity in Gurugram for professionals with 1 to 5 years of relevant experience.
Staffing & Recruiting company based in India.