Skills highlighted in blue are preferred core skills
ZNP Consulting has an opening for a BPO Quality Analyst in Surat, with responsibilities aligned to day to day delivery. This position combines hands on work in compliance checks with clear updates, careful record keeping, and follow through. A useful skills foundation for this role includes call audits, quality scorecards, coaching feedback, compliance checks. The work requires sound judgement in quality scorecards, attention to detail, and a customer or stakeholder focused approach. Relevant experience of around 1 to 5 years is preferred, with practical knowledge of the tools and workflows used in this function. Work will be aligned to the Piplod area of Surat; applicants should confirm their preferred work arrangement during screening. Candidates should be organised, responsive, and able to balance individual responsibilities with team commitments.
BPO Quality Analyst opportunity in Surat for professionals with 1 to 5 years of relevant experience.
Staffing & Recruiting company based in India.