Skills highlighted in blue are preferred core skills
ZNP Consulting is looking for a detail oriented Customer Experience Analyst professional to support work based in Kolkata. This vacancy is mapped to Howrah, Kolkata, and includes routine collaboration with business stakeholders. The team is interested in applicants who can demonstrate working knowledge of customer feedback analysis, root cause identification, service metrics, improvement plans. Relevant experience of around 1 to 5 years is preferred, with practical knowledge of the tools and workflows used in this function. You will support operational consistency by using root cause identification, validating results, and addressing exceptions promptly. You will support operational consistency by using improvement plans, validating results, and addressing exceptions promptly. Success will be measured through quality, timeliness, stakeholder feedback, and the ability to handle changing priorities.
Customer Experience Analyst opportunity in Kolkata for professionals with 1 to 5 years of relevant experience.
Staffing & Recruiting company based in India.