Job Description

Job description

As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in APJ region to ensure that they are well protected and empowered to stop breaches

You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company

You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success

You will also partner with the sales team on planning and executing on a shared vision for the APJ region

Job Overview

Roles & Responsibilities

Experience in people management position, ideally in customer support / customer success

Bachelor s Degree in computer science or relevant work experience

Technical understanding of endpoint protection technologies

Motivated with excellent organisational skills

Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers

Strong communicator - written, verbal and presentation

Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment

An aptitude for understanding how technology products and solutions solve business problems

Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers expectations

Demonstrated experience working with Sales organisations and product teams

A demonstrated ability to manage professional level employees

Ability to foster a positive work environment and attitude

Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders

Ability to work remotely and able and willing to travel on short notice, up to 25% of the time

Travel as needed