Skills highlighted in blue are preferred key skills
Lead a team handling customer or transaction processes from the Andheri East delivery centre. The role covers daily floor management, productivity, attendance, service levels, escalations and coaching. You will review team dashboards, conduct huddles, remove operational blockers and coordinate with quality, training and workforce teams. Prior experience managing BPO teams and comfort with MIS reporting are required.
Team Leader - Voice Process opportunity with a BPO/BPM client in Mumbai, supporting a structured customer operations process.
BPO Client of Careermover