Employer

Technical Customer Support Associate B2B SaaS

Careernext
8L – 12L / yr Full time/Permanent 6 – 13 yrs Rotational Shift Hybrid Vadodara
Posted today  
Job highlights
  • Technical Customer Support Associate - B2B SaaS opportunity in Vadodara for candidates with relevant skills and experience.
Core skills
CRM tools Issue Resolution Escalation Handling Service Quality Customer Communication Ticket Management Issue Diagnosis Knowledge Base Updates SLA compliance

Skills highlighted in blue are preferred core skills

Job description

Candidates searching for a Technical Customer Support Associate - B2B SaaS role in Vadodara can build their next career step in this opportunity. The role will use skills such as customer communication, issue resolution, service quality, CRM tools, escalation handling, ticket management, issue diagnosis, customer communication, knowledge base updates, SLA compliance. Translate business needs into clear tasks, maintain accurate documentation, and communicate progress, risks, and dependencies. Coordinate with cross-functional teams to resolve blockers, improve processes, and support dependable service or product delivery. Work closely with relevant teams to maintain accurate records, meet service or project expectations, and support continuous improvement in Vadodara. A clear record of ownership, collaboration, and continuous learning will help candidates stand out.

Technical Customer Support Associate - B2B SaaS opportunity in Vadodara for candidates with relevant skills and experience.

About the company
Careernext
Exclusive immediate-hire listing on ZeroNoticePeriod

Staffing & Recruiting company based in India

Presence
India
Similar roles, by email
New matches like this one, straight to your inbox.
Mode of interview
Video Interviews
Job snapshot
  • Openings 2 positions
  • Primary language English
Perks & benefits
Professional development and collaborative work environment
Similar jobs on ZNP
Lead Technical Project Manager
Careernext · Chennai
3 Years · 17–24 LPA
Hybrid Immediate
Generative AI Technical Lead
Careernext · Chennai
0 Years · 9–14 LPA
Hybrid Immediate
SAP HCM Technical Consultant
Careernext · Vadodara
5 Years · 8–12 LPA
Hybrid Immediate
Browse all jobs →