Skills highlighted in blue are preferred key skills
Provide first-level technical assistance to customers using the process knowledge base and ticketing platform. Troubleshoot common connectivity, application or account issues, record diagnostic steps, and escalate unresolved incidents with complete notes. The role requires patience, logical troubleshooting and the ability to explain technical instructions clearly to non-technical users.
Technical Helpdesk Associate - L1 role supporting a BPO/BPM process in Hyderabad.
BPO Client of Careermover