Skills highlighted in blue are preferred key skills
Provide first-level technical assistance to customers through the assigned support channel. Diagnose common application, connectivity, device or account issues, guide users through approved troubleshooting steps and record every interaction in the ticketing system. Escalate unresolved cases with accurate notes and follow response and resolution SLAs. Candidates should be comfortable explaining technical steps in simple language.
Technical Support Associate opportunity with a BPO/BPM client in Pune, supporting a structured customer operations process.
BPO Client of Careermover