Skills highlighted in blue are preferred key skills
Provide first-level technical assistance to customers using the process knowledge base and ticketing platform. Troubleshoot common connectivity, application or account issues, record diagnostic steps, and escalate unresolved incidents with complete notes. The role requires patience, logical troubleshooting and the ability to explain technical instructions clearly to non-technical users.
Technical Support Executive - SaaS role supporting a BPO/BPM process in Bangalore.
BPO Client of Careermover