Virtual Event Coordinator

Job Summary Purpose:

We are looking for an Event Production Manager involved in ensuring the smooth and successful execution of virtual events. As an Event Production Manager is expected to have at least two years of relevant experience and should be able to perform various tasks such as joining the live studio and video bridge, coordinating dial-out with operator-assisted phone bridge, testing the quality of audio/video endpoint(s), reviewing call flow, addressing customer questions, monitoring technical issues during the event, assisting with cue switching, troubleshooting outages, and ending the webcast at the conclusion of the show.

Responsibilities on a regular day:

Join live studio, video bridge and (if applicable) comm lines

Make introductory engagement with customer and AV

If required, coordinate dial out with operator assisted phone bridge

Once a video connection is made by any presenter site, establish primary and secondary (backup) webcast streams and quality check for transcode errors

In the event of an error, escalate to a streaming media engineer and/or system engineering

Facilitate pre-conference3

Test quality of audio/video endpoint(s)

Review of live studio controls

Review of call flow

Review of preferred start up procedure

Address any outstanding customer questions

Live Event Action Items:

Facilitate transition from standby to on air

Check audience feed to ensure that streams have properly gone on air and that there are no anomalies from what was observed on stream during pre-conference

Monitor and answer technical questions from the audience

Monitor presenter chat

Monitor audience capacity

Assist with cue switching where applicable

Speaker layout transitions (if non-voice activated)

Player layout transitions

Video overlay launch

Poll launch

Assist with troubleshooting in the event of an outage

Switch to backup (if backup is available)

Escalating to streaming media engineer and/or system engineering as needed

Coordinating in player messaging in the event of a prolonged outage

Event Wrap Action Items:

Ending the webcast at the conclusion of show

If the end time does not match anticipated/discussed end of show parameters or the ending cue is unclear, the EP confirms via chat before ending webcast to ensure no key audio is cut off

Conduct post-event editing or player closure as needed.

Qualifications:

Bachelor's degree in event management, Marketing, or a related field.

Excellent command over English language.

1+ years of experience in event planning and production, with proven success in managing large-scale events.

Strong leadership skills and the ability to manage and motivate a team.

Excellent communication, interpersonal, and collaboration skills.

Ability to prioritize tasks, manage multiple projects simultaneously, and work under pressure to meet deadlines.

Proficiency with Microsoft Office, project management software, and other relevant tools.