Handle customer interactions through voice or non-voice channels depending on process requirements.
Understand customer queries and provide accurate information while maintaining professional communication.
Follow defined process guidelines, quality standards and customer service procedures.
Record customer interactions and update relevant systems with complete and accurate information.
Handle escalations appropriately and seek support when issues require additional authorization or expertise.
Work effectively in rotational and night shifts based on business requirements.
Meet productivity, quality, attendance and customer satisfaction targets established for the process.
Participate in training and continuously improve product knowledge, communication and process understanding.
Handle customer interactions through voice or non-voice channels depending on process requirements.
Employer opportunity.