Skills highlighted in blue are preferred key skills
Handle workforce management activities for a client operation in Noida. Manage assigned cases, update CRM or process records accurately, follow SOPs and quality guidelines, and meet agreed productivity and turnaround targets. Coordinate with internal teams for escalations and maintain professional communication with customers or stakeholders.
Contract opportunity for a WFM Executive - BPO - Contract 3 supporting workforce management operations. The role requires process discipline, communication skills, accurate documentation and adherence to client SLAs.
Client of Careermover is hiring contract professionals for customer service, operations and business process functions across major Indian delivery locations.