Skills highlighted in blue are preferred core skills
ZNP Consulting is sourcing candidates for a Operations Manager BPO position located in Mumbai. Day to day work covers lead contact centre delivery, manage staffing, review service outcomes, and drive process improvements. Applicants should be comfortable with operations planning, workforce productivity, process improvement, and client SLAs. The assignment is based in Andheri East, Mumbai, and suits applicants with approximately 6 to 10 years of relevant experience. Maintain accurate records and communicate progress to the reporting manager. An organised working style and willingness to learn new processes will be valued. Please share an updated resume highlighting role relevant responsibilities and achievements.
Operations Manager BPO opportunity in Mumbai focused on operations planning, client SLAs and workforce productivity. Experience: 6 to 10 years.
Staffing & Recruiting company based in India.