Skills highlighted in blue are preferred core skills
ZNP Consulting is sourcing candidates for a Operations Manager BPO position located in Delhi. Your work will focus on lead contact centre delivery, manage staffing, review service outcomes, and drive process improvements. Priority skills are process improvement, operations planning, client SLAs, and workforce productivity. The assignment is based in Connaught Place, Delhi, and suits applicants with approximately 6 to 10 years of relevant experience. Review pending work and escalate exceptions with clear documentation. Sound judgement, accountability and respectful customer or colleague interactions are expected. Please share an updated resume highlighting role relevant responsibilities and achievements.
Operations Manager BPO opportunity in Delhi focused on operations planning, client SLAs and workforce productivity. Experience: 6 to 10 years.
Staffing & Recruiting company based in India.