Skills highlighted in blue are preferred core skills
ZNP Consulting is sourcing candidates for a Operations Manager BPO position located in Lucknow. Day to day work covers drive process improvements, lead contact centre delivery, manage staffing, and review service outcomes. Applicants should be comfortable with client SLAs, process improvement, workforce productivity, and operations planning. The assignment is based in Gomti Nagar, Lucknow, and suits applicants with approximately 6 to 10 years of relevant experience. Maintain accurate records and communicate progress to the reporting manager. An organised working style and willingness to learn new processes will be valued. Please share an updated resume highlighting role relevant responsibilities and achievements.
Operations Manager BPO opportunity in Lucknow focused on operations planning, client SLAs and workforce productivity. Experience: 6 to 10 years.
Staffing & Recruiting company based in India.