Skills highlighted in blue are preferred key skills
Any Graduates
> Salary Range (CTC) : 3.5 LPA
> Excellent Communication Skills Required
Responsibilities:
Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving: Identifying the root cause of problems and implementing solutions.
Documentation: Keeping records of customer interactions, issues, and solutions.
Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
Any Graduates
> Salary Range (CTC) : 3.5 LPA
> Excellent Communication Skills Required
Responsibilities:
Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving: Identifying the root cause of problems and implementing solutions.
Documentation: Keeping records of customer interactions, issues, and solutions.
Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
Any Graduates
> Salary Range (CTC) : 3.5 LPA
> Excellent Communication Skills Required
Responsibilities:
Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving: Identifying the root cause of problems and implementing solutions.
Documentation: Keeping records of customer interactions, issues, and solutions.
Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
Provide technical support and troubleshooting for IT systems and software within the diagnostic center. Install, configure, and maintain hardware and software systems. Respond promptly to IT-related issues and queries, ensuring minimal disruption to operations. Collaborate with other departments to ensure seamless IT integration and functionality. Maintain accurate records of IT issues and resolutions, and prepare reports as required. Assist in the implementation of IT projects and updates to improve system efficiency.Skills Proficient in Hardware and Software Troubleshooting Expertise in Network Configuration and Management Strong Knowledge of IT Security Protocols Competent in Database Management and Support Ability to Provide Remote IT Support SolutionsRequired Qualifications Bachelors degree in Information Technology, Computer Science, or a related field. Certification in IT support or related IT certifications (CompTIA, CCNA) is preferable