Customer Service Executive

Location: Gurugram (Work from Office)

Company: IT / (Logistics ERP)

Shift: Day Shift (9:00 AM 6:00 PM)

Working Days: Monday to Friday (WFO) | Saturday (WFH if required)

Experience: 01 Year (Freshers can apply)

Key Responsibilities

Customer Service Role

- Handle inbound & outbound customer calls professionally

- Resolve customer queries related to product, services, and application usage

- Ensure high levels of customer satisfaction and quick resolution

- Maintain proper follow-ups and documentation in CRM/tools

- Build strong relationships with existing clients

Upsell Role

- Identify upselling opportunities from existing customer base

- Convince clients to book demos for additional modules/features

- Explain product benefits clearly to convert interest into demo bookings

- Coordinate with Sales/Demo team for successful conversion

- Achieve monthly upsell/demo targets.

Location: Gurugram (Work from Office)

Company: IT / (Logistics ERP)

Shift: Day Shift (9:00 AM 6:00 PM)

Working Days: Monday to Friday (WFO) | Saturday (WFH if required)

Experience: 01 Year (Freshers can apply)

Key Responsibilities

Customer Service Role

- Handle inbound & outbound customer calls professionally

- Resolve customer queries related to product, services, and application usage

- Ensure high levels of customer satisfaction and quick resolution

- Maintain proper follow-ups and documentation in CRM/tools

- Build strong relationships with existing clients

Upsell Role

- Identify upselling opportunities from existing customer base

- Convince clients to book demos for additional modules/features

- Explain product benefits clearly to convert interest into demo bookings

- Coordinate with Sales/Demo team for successful conversion

- Achieve monthly upsell/demo targets.

Location: Gurugram (Work from Office)

Company: IT / (Logistics ERP)

Shift: Day Shift (9:00 AM 6:00 PM)

Working Days: Monday to Friday (WFO) | Saturday (WFH if required)

Experience: 01 Year (Freshers can apply)

Key Responsibilities

Customer Service Role

- Handle inbound & outbound customer calls professionally

- Resolve customer queries related to product, services, and application usage

- Ensure high levels of customer satisfaction and quick resolution

- Maintain proper follow-ups and documentation in CRM/tools

- Build strong relationships with existing clients

Upsell Role

- Identify upselling opportunities from existing customer base

- Convince clients to book demos for additional modules/features

- Explain product benefits clearly to convert interest into demo bookings

- Coordinate with Sales/Demo team for successful conversion

- Achieve monthly upsell/demo targets.