Service Desk Manager
- Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Certification: Non-Native: Mandatory JPLT N1 ONLY and Minimum 2 years working for a voice Support for a customer Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered.
- Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center.
- Adherence to standards, measurement and reporting of metrics.
Skills highlighted in blue are preferred key skills
Service Desk Manager (SDM)
Language: Proficient in English (Read + Write + Speak) mandatory and
Certification: Non-Native: Mandatory JPLT N1 ONLY and Minimum 2 years working for a voice Support for a customer
Equivalent test of spoken and written and technical IT specific knowledge in both and English
Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services
Main responsibilities:
Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC
New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings.
Service Desk Manager (SDM)
Language: Proficient in English (Read + Write + Speak) mandatory and
Certification: Non-Native: Mandatory JPLT N1 ONLY and Minimum 2 years working for a voice Support for a customer
Equivalent test of spoken and written and technical IT specific knowledge in both and English
Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services
Main responsibilities:
Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC
New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings.
Service Desk Manager (SDM)
Language: Proficient in English (Read + Write + Speak) mandatory and
Certification: Non-Native: Mandatory JPLT N1 ONLY and Minimum 2 years working for a voice Support for a customer
Equivalent test of spoken and written and technical IT specific knowledge in both and English
Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services
Main responsibilities:
Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC
New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings.
Certified HR and ITES services firm based in Chennai (est. 2001) that provides recruitment, staffing, and consultancy to Fortune 500 companies and IT firms. They specialize in IT staffing, contract staffing, and payroll management, offering services to startups and corporations.