Customer Care Executive - International BPO - Voice Process

• Role: Customer Onboarding - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended

Skills highlighted in blue are preferred core skills

Provide technical support and troubleshooting for IT systems and software within the diagnostic center. Install, configure, and maintain hardware and software systems. Respond promptly to IT-related issues and queries, ensuring minimal disruption to operations. Collaborate with other departments to ensure seamless IT integration and functionality. Maintain accurate records of IT issues and resolutions, and prepare reports as required. Assist in the implementation of IT projects and updates to improve system efficiency.Skills Proficient in Hardware and Software Troubleshooting Expertise in Network Configuration and Management Strong Knowledge of IT Security Protocols Competent in Database Management and Support Ability to Provide Remote IT Support SolutionsRequired Qualifications Bachelors degree in Information Technology, Computer Science, or a related field. Certification in IT support or related IT certifications (CompTIA, CCNA) is preferable