Skills highlighted in blue are preferred core skills
This Customer Support Advisor position in Kochi is suited to professionals who enjoy solving practical business and technical challenges. The role will use skills such as customer communication, issue resolution, service quality, CRM tools, escalation handling, ticket management, issue diagnosis, customer communication, knowledge base updates, SLA compliance. Investigate issues systematically, recommend practical improvements, and follow established quality, security, and compliance practices. Use structured problem-solving and sound judgement to prioritise work, validate results, and continuously improve performance. Work closely with relevant teams to maintain accurate records, meet service or project expectations, and support continuous improvement in Kochi. Candidates should be ready to discuss real examples of delivery, troubleshooting, and process improvement during interviews.
Customer Support Advisor opportunity in Kochi for candidates with relevant skills and experience.
Staffing & Recruiting company based in India