Skills highlighted in blue are preferred core skills
For a BPO Team Leader opening based in Pune, ZNP Consulting is seeking candidates with relevant experience. Key responsibilities include manage a service team, coach agents, coordinate escalations, and review daily metrics. Relevant knowledge includes performance reviews, shift planning, team coaching, and SLA monitoring. The assignment is based in Hinjewadi, Pune, and suits applicants with approximately 4 to 7 years of relevant experience. Coordinate promptly with colleagues and external stakeholders. Sound judgement, accountability and respectful customer or colleague interactions are expected. Please share an updated resume highlighting role relevant responsibilities and achievements.
BPO Team Leader opportunity in Pune focused on team coaching, SLA monitoring and shift planning. Experience: 4 to 7 years.
Staffing & Recruiting company based in India.