Skills highlighted in blue are preferred core skills
For a BPO Team Leader opening based in Kolkata, ZNP Consulting is seeking candidates with relevant experience. Day to day work covers manage a service team, coordinate escalations, review daily metrics, and coach agents. Success in this position calls for team coaching, performance reviews, SLA monitoring, and shift planning. The assignment is based in Salt Lake, Kolkata, and suits applicants with approximately 4 to 7 years of relevant experience. Organise assigned work to meet quality and turnaround expectations. An organised working style and willingness to learn new processes will be valued. Please share an updated resume highlighting role relevant responsibilities and achievements.
BPO Team Leader opportunity in Kolkata focused on team coaching, SLA monitoring and shift planning. Experience: 4 to 7 years.
Staffing & Recruiting company based in India.