Skills highlighted in blue are preferred core skills
For a BPO Team Leader opening based in Kochi, ZNP Consulting is seeking candidates with relevant experience. Key responsibilities include coach agents, coordinate escalations, manage a service team, and review daily metrics. Priority skills are performance reviews, shift planning, SLA monitoring, and team coaching. The assignment is based in Kakkanad, Kochi, and suits applicants with approximately 4 to 7 years of relevant experience. Support continuous improvement by reporting recurring operational issues. Accuracy, service orientation and reliable documentation are important for this position. Please share an updated resume highlighting role relevant responsibilities and achievements.
BPO Team Leader opportunity in Kochi focused on team coaching, SLA monitoring and shift planning. Experience: 4 to 7 years.
Staffing & Recruiting company based in India.